Managed Services
Innovation goes through IT
Present designs, implements and manages IT solutions and services to support Digital Transformation with a broad and integrated offer able to cover the entire value chain.
Through Managed Services, Present guarantees the availability, robustness, security of IT architecture and of the entire technological infrastructure, with H24/7 solutions, applications, and services. Present guides organisations in the design and modernisation of their infrastructures providing expertise on the full technology stack and an ongoing innovation to serve the business.
Present has set up an organised and advanced structure comprising an extremely high number of professionals able to offer their expertise on multiple technological platforms, with a speedy intervention, physical proximity, and H24/365 support. Thanks to the two control rooms in Turin and Naples, operating in business continuity, Present can provide support services H24/7, with the necessary security levels, without need to intervene in person.
BUILD
Move to Cloud
Rehosting (Lift & Shift), Replatform, Refactor/Rearchitect/Modernization.
Data Center Transformation
Data Center Relocation, Data Center Consolidation, Infrastructure Modernization, Technology Refresh, Product Migration, Automation.
Network & Security Transformation
Monitoring and automation infrastructures, AIOps.
Digital Workplace Transformation
VDI Solutions, Cloud Collaboration Tools.
RUN
Application & Data Management
File Transfer Management, Batch Scheduling Management, Backup & D/R Management, Database Management.
Network & Security Management
Core Network Management, Network Virtualization Management, Security Infrastructure Management, Cloud Security Management, Security Lifecycle Management.
Hybrid Cloud Management
Monitoring 24×7, Service Desk 24×7, Automation Management, Cloud Management (infra), Container Management, Platform Management, Virtualization Management, Storage Management, Middleware Management, Tool Management (ITIM, ITSM, AIOps), Cloud Collaboration Tools Management, SAP Basis.
The Control Rooms
Through Remote Monitoring & Management functions, Present secures any simple or complex infrastructure. The two Control Rooms in Turin and Naples work in a business continuity mode and allow providing support services H24/7, with the necessary security levels, placing the local service beside the remote one.
Log Management, Knowledge Management and service quality measurement tools guarantee the necessary security and compliance with regulations and agreed service levels, allowing the measurement of qualifying service parameters, for the Continual Service Improvement scopes, a basic concept of ITIL methodologies.
Features:
- Multichannel service centre available H24/7
- Remote monitoring and management
- Access to the infrastructure monitoring console
- Complete end-to-end infrastructure support
- ITIL Incident and Problem Management processes
- Proactive support model to ensure the maximum infrastructure uptime
The advantages of Present
Physical proximity
Service desk
Speed
Security
Our structure
Contract Manager
Manages the commercial and contractual aspects of the service guaranteeing the compliance with the agreement and its evolutions at the same time.
Transition Manager
Oversees and normalises the service, planning activities during the set-up period and the achieving of expected results within the planned time.
Service Manager
Is the Operational Manager of the service provided: coordinates and addresses any anomaly proactively, monitors team activities, shares KPIs and the correct sizing of the team with the client.
Duty Manager
Supervises the performance of Operations H24/7 and governs the state of emergency, managing escalation paths both internally and towards the customer.
Team Leader
Assists the Service Manager in the planning, execution and control of the service provided, directing technical resources to understanding phenomena and improving their qualitative response.
We work with
